Challenge: Managing multiple business units that provide similar services such as food and beverage but in differing configurations is challenging. The expectations of customers can vary depending on the nature of their visit and their own personal tastes. The provision of coffee is a good example. Whilst members of Balance Health Club expect a freshly ground ‘Bean to Cup’ coffee for example, a group of two hundred business delegates attending a conference are more than happy with a cup of bulk brew coffee or tea on arrival having spent two hours on the road.
Solution: Liquid Culture provide the perfect solution to this challenge as they supply coffee and tea for most requirements. They manage a wide range of coffee and vending machines in numerous businesses similar to Kettering Conference Centre across the East Midlands. These machines include; bean to cup coffee machines for reception, bulk brew machines to dispense tea and coffee through hot flasks and vending machines in public areas.
Added benefits: Liquid Culture focus on service and support for all their clients and have a team of valets in a fleet of vans dedicated to cleaning, servicing and restocking machines. Clients such as Kettering Conference Centre save a great deal of time dealing with one supplier and benefit from better prices by ordering in volume.